This privacy policy sets out how Pukka Pad uses and protects any information that you give to us when you use this website.  Pukka Pad is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WHAT INFORMATION WE COLLECT

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as IP address, time zone setting, operating systems
• Information about your visit including URL clickstream to, through and from our site; products you viewed or searched for; page response times, page interaction information and methods used to browse away from the page.
• Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about our blog, new products, special offers or other information which we think you may find interesting using the email address which you have provided.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the use of your personal information in the following way:

• If you have previously agreed to us using your personal information for direct mailing purposes, you may change your mind at any time by writing to or emailing us at info@pukka-pads.co.uk.
• Any email correspondence received by you from Pukka Pad will include an unsubscribe link. Click this to remove yourself at any time from our mailing system.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. In the future, we may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to 312 Bournemouth Road, Branksome, Poole, Dorset BH14 9AP, UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

SHARING PERSONAL DATA

We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our services to you:

• Companies that help get your orders to you – for example, delivery companies, warehouses and payment service providers
• Professional service providers – for example, data agencies, website hosts and marketing agencies to help with things we are not able to do ourselves
• Fraud prevention agencies
• Companies approved by you – for example social media sites if you choose to link your account and marketplace sellers where you place an order

MARKETING

If you have said we can, we’ll send you marketing messages by email.

You can stop receiving marketing messages by:

• Contacting our Customer Service team on 01202 339960 or contacting them via info@puka-pads.co.uk
• Clicking unsubscribe link on any marketing email.

We’ll update your information as soon as possible, but it may take a few days for all our systems to update.

KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.

YOUR RIGHTS

Your rights relating to your personal information:

• The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge – contact us via info@pukka-pads.co.uk
• The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.
• The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting our Customer Service team via info@pukka-pads.co.uk or 01202 339960
• The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting our Customer Service team on 01202 339960 or contacting them online and requesting for your data to be deleted. At this point, we will look at your request and inform you of our decision within 28 days.
• The right to stop direct marketing messages (through specific or all channels).  This can be done by using the ‘unsubscribe’ link at the bottom of any promotional email sent from Pukka Pad, or by contacting our Customer Service team on 01202 339960 or contacting them at info@pukka-pads.co.uk. We aim to stop sending you any marketing messages (through specific or all channels) within 28 days of your request.
• The right to withdraw consent for any consent-based processing. This can be done by contacting our Customer Service team on 01202 339960 or contacting them on info@pukka-pads.co.uk.
• The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

COOKIES

We use cookies on our website – for more information please see our Cookies Policy

HOW TO CONTACT US

We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered please contact our Customer Service team on 01202 339960 or email us at info@pukka-pads.co.uk.